How can we help?

Search our help center or browse categories below to find answers to common questions.

General

Account

Landlords

Renters

Payments

Messaging

Maps

Statuses

Troubleshooting

Legal

Tips

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Our team is here for you.

Can't find what you're looking for? Reach out to our support team and we'll get back to you within 24 hours.

How can we help?

General

What is RoomLinkNG?

What are the main features of RoomLinkNG?

Who can use RoomLinkNG?

Account

How do I create an account?

What information is required to sign up?

How do I reset my password?

Is my data secure?

Landlords

How do I list a room?

How do I list a property?

How do I manage my property listings?

How does RoomLinkNG protect landlords?

How does the booking approval process work?

When do I get paid?

How are payouts calculated?

What is "unpaid debt"?

Renters

How do I search for properties?

How do I make a booking?

Can I rent short-term?

When do I pay for my booking?

What happens after I pay?

Payments

What payment methods are accepted?

Is my payment information secure?

What fees are charged?

What is the platform fee?

Messaging

How does the messaging system work?

Maps

How does the Google Maps integration work?

Statuses

What do the different booking statuses mean?

Troubleshooting

My booking payment isn't going through. What should I do?

The landlord hasn't responded to my booking approval. What happens?

Legal

What is the privacy policy?

What are the terms of service?

Tips

Tips for Landlords

Tips for Renters

Still need help? Our team is here for you.

Still need help?
Our team is here for you.