Privacy Policy
Your privacy is important to us. This Privacy Policy explains how RoomLinkNG collects, uses, and protects your personal information when you use our platform.
Last Updated
April 18, 2026
Contact
support@roomlinkng.com
1. Introduction
RoomLinkNG ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy applies to our website, mobile applications, and all services provided by RoomLinkNG.
By using RoomLinkNG, you agree to the collection and use of your information as described in this policy.
2. Information We Collect
Personal Information
We collect the following personal information when you create an account or use our services:
- Name (first name, last name)
- Email address
- Phone number
- Date of birth
- Residential address
- Profile picture
- National Identification Number (NIN)
Account Information
Information related to your account and authentication:
- Account type (renter or landlord)
- Username/display name
- Password (encrypted)
- Login history and authentication tokens
- Account status and verification status
Property Information (Landlords)
When you list a property, we collect:
- Property address and location coordinates
- Property type (room, house, apartment)
- Property details (bedrooms, bathrooms, amenities)
- Property images and videos
- Pricing information
- Availability calendar
- Ownership verification documents
Booking Information
When you make or receive a booking, we collect:
- Booking dates and duration
- Payment information and transaction history
- Guest information (for landlords)
- Property snapshot at time of booking
- Cancellation and refund history
KYC Verification Information
To verify your identity, we collect:
- Government-issued ID documents
- Selfie photograph
- Proof of address
- Ownership documents (C of O, deed of assignment, etc.)
- Verification status
Communication Information
Information from your communications with us:
- Messages sent through our platform
- Contact form submissions
- Support ticket history
- Email communications
- WhatsApp number (if provided)
Usage Information
Information about how you use our platform:
- Pages visited and features used
- Search queries and filters
- Time spent on the platform
- Device information (browser, OS)
- IP address
- Cookie identifiers
Payment Information
Financial information for processing payments:
- Bank account details
- Payment transaction records
- Paystack transaction references
- Payout history
Review Information
Information related to reviews and ratings:
- Review ratings and comments
- Review eligibility information
- Review history
3. How We Use Your Information
We use your information for the following purposes:
- Create and manage your account
- Process bookings and payments
- Verify your identity and property ownership
- Provide customer support
- Improve our services
- Prevent fraud and ensure platform safety
- Comply with legal obligations
4. Information Sharing
We may share your information in the following circumstances:
- Landlords receive renter contact details after confirmed booking
- Renters receive landlord contact details after confirmed booking
- Payment processors (Paystack) for transaction processing
- Cloudinary for image and video storage
- Google Maps for address verification
- Service providers for analytics and infrastructure
We do not sell your personal data to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure authentication with tokens and OTP verification
- Regular security audits and updates
- Access controls and authentication for our team
- Data backup and disaster recovery procedures
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data (where legally permitted)
- Opt-out of marketing communications
- Export your data
- Object to processing of your data
- Withdraw consent at any time
To exercise these rights, please contact us at support@roomlinkng.com.
8. Third-Party Services
We use the following third-party services:
- Cloudinary - image and video hosting
- Paystack - payment processing
- Google Maps - address verification and location services
- Google Analytics - platform analytics
These services have their own privacy policies. We encourage you to review their policies.
9. Data Retention
We retain your personal information for the following periods:
- Account data: retained while your account is active
- Booking data: retained for 7 years after booking completion
- KYC documents: retained for 7 years after account closure
- Transaction records: retained for 7 years as required by law
- Support tickets: retained for 3 years
- Analytics data: anonymized after 2 years
After the retention period, we securely delete or anonymize your data unless we are required to retain it for legal reasons.
10. International Data Transfers
Your information is primarily stored and processed in Nigeria. We may transfer your data to other countries for the purposes described in this policy, ensuring appropriate safeguards are in place to protect your information.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we discover we have collected such information, we will delete it immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last Updated" date.
Your continued use of RoomLinkNG after such changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: support@roomlinkng.com